Return and Refund Policy

Thank you  for shopping at Hand Crafted Mirrors

If you are not entirely satisfied with your purchase, we’re here to help.

How to claim if your mirror arrives damaged

Your item left us in perfect condition, we hope it arrives in the same condition. If there is any damage to the item please inform us within 24 hours of accepting delivery. We will arrange pickup and replacement or refund.

How to  return a mirror

You have 14 calendar days to return an item for a full refund from the date you received it.

To be eligible for a return;

Your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a  few  days, depending on your card issuer’s policies.

Please note we use an insured courier for fragile items, we are not responsible if your item is returned damaged and no refund will be issued.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

If you receive a refund, the cost of  shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us by phone at the shop on 01225 571510 during our opening hours or by email fionaharron@gmail.com